Hi Justin,
Thank you for taking the time to share your experience with us. We are very sorry for any inconvenience this mix-up has caused, as we always want getting your gear to be a quick and seamless process.
We took a close look at your order history to see how we could best help, and we found that the original order was placed for a Level 4 frame protector. We see that you have been in touch with our support team, and after confirming your e-bike model, we were able to get the correct version processed and sent out for your Aventure.2.
Our team tried calling you today to check in and make sure everything is on track, but we were unable to connect. To ensure we didn't miss you, we have also sent a follow-up email to your inbox today. If you have any questions or if you need help with anything else at all, please reply directly to that email thread, and we will be more than happy to assist!
Best,
Aventon